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ForwardBridging the Gap: When Great Care Doesn’t Feel Like It, and How We Help Our Smallest Patients
0.5 NAPNAP Contact Hour. This continuing education activity is offered at a reduced rate to NAPNAP Members. This continuing education activity rate is $5 for NAPNAP Members. For non-members, this continuing education activity rate is $10. This course is an archived session from NAPNAP's Pediatric Virtual Symposium: 2026 Targeted Topics.
Bridging the Gap: When Great Care Doesn’t Feel Like It, and How We Help Our Smallest Patients
In pediatrics, clinically excellent care doesn't always translate to a positive patient experience. For a child, a medically "perfect" procedure can feel overwhelming and/or unsafe, creating a disconnect that impacts long term trust and health outcomes. You will walk away from this session with practical and time neutral strategies to bridge the gap between clinical success and relational success. Learn how to ensure your care is not just effective, but trusted and remembered by our smallest patients and their families.
Please note that this program is an archived session NAPNAP's Pediatric Virtual Symposium: 2026 Targeted Topics. If you had attended 2026 virtual symposium and earned CE for this session, this course will be a duplicate.
This continuing education activity is administered by the National Association of Pediatric Nurse Practitioners (NAPNAP) as an Agency providing continuing education credit. Individuals who complete this program will be awarded 0.5 NAPNAP Contact Hour.
IMPORTANT: This continuing education activity is offered at a reduced rate to NAPNAP Members. You must be logged in using your NAPNAP Username and Password to be recognized as a Member of NAPNAP. If you are a current member of NAPNAP, and you are being asked to purchase this activity at the Non-Member rate, please contact the NAPNAP National Office at (877) 662-7627 to request assistance prior to entering any payment information.
Participants are forbidden to reproduce, republish, redistribute, or resell this course in any other form. For copyright-related questions, please email your question to: [email protected]
Copyright 2026 © by National Association of Pediatric Nurse Practitioners (NAPNAP).
Target Audience
Pediatric-focused advanced practice registered nurses
Learning Objectives
• Recognize the gaps between clinically appropriate care and family perceptions of care quality.
• Identify underlying threads of discord when families disagree with medical recommendations.
• Apply communication strategies that maintain trust and rapport when misaligned goals and uncertainty are present.
• Navigate ethical tension between parental authority and the patient’s best interest.
• Adapt interactions when pediatric treatment options are limited or less flexible than in adult medicine.
• Utilize interdisciplinary resources to support family dynamics and decision-making.
• Implement practical language to improve alignment but not escalate conflict.
Course summary
- 0.50 Contact hours
Charlotte C. Rensberger, MSN, APRN, PNP-PC
Available Credit
- 0.50 Contact hours